Refund policy

Last updated: May 15, 2026

We want you to be happy with your order. If you have any issue with your item, please contact us at vajeyerooz@gmail.com.

This policy applies to our apparel, bags, mugs, accessories, homeware, printed products, and other items sold on our store.

Returns

You have 14 days after receiving your item to request a return.

To start a return, please contact us at vajeyerooz@gmail.com before sending anything back. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we’ll send you instructions on how and where to send your package. The return address will be provided after your return request is approved.

To be eligible for a return, your item must be in the same condition that you received it: unused, clean, undamaged, and, where applicable, unworn and unwashed. Please return it with its original packaging, tags, or labels where possible. You’ll also need the receipt or proof of purchase.

Unless the item is defective, damaged, misprinted, or incorrect, return shipping costs are the responsibility of the customer.

Damaged, defective, misprinted, or incorrect items

Please inspect your order when you receive it. If the item is defective, damaged, misprinted, or if you receive the wrong item, contact us as soon as possible at vajeyerooz@gmail.com.

Please include your order number and clear photos of the issue. We will review the case and, if approved, offer a replacement, reprint, or refund.

Claims for damaged, defective, misprinted, or incorrect items must be submitted within 30 days of receiving the product.

Lost packages

If your order appears to be lost in transit, please contact us at vajeyerooz@gmail.com with your order number and tracking information. We will review the case and help find a suitable solution.

Non-returnable items

We cannot accept returns for:

- Items that have been used, worn, washed, or damaged after delivery
- Items returned without prior approval
- Personalized or custom-made products, unless they arrive damaged, defective, misprinted, or incorrect
- Gift cards, if available

Personalized or custom-made products are products made specifically according to a customer’s individual request, such as custom text, names, dates, or special design modifications.

Exchanges

We do not currently offer direct exchanges. The fastest way to get a different size, color, or item is to request a return, and once the return is accepted, place a new order.

Please check product descriptions, size guides, and item details carefully before placing your order.

European Union 14-day right of withdrawal

If you are a consumer in the European Union, you have the right to cancel or return your order within 14 days after receiving it, for any reason and without giving a justification, unless a legal exception applies.

To exercise this right, please contact us at vajeyerooz@gmail.com before the end of the 14-day period.

The item should be returned unused, clean, undamaged, and, where applicable, unworn and unwashed. Please return it with its original packaging, tags, or labels where possible.

You may be responsible for any loss in value if the item has been handled beyond what is necessary to check its nature, characteristics, and condition.

Unless the item is defective, damaged, misprinted, or incorrect, return shipping costs are the responsibility of the customer.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you’ll be refunded to your original payment method. In the case of a valid right of withdrawal, we will refund the product price and the standard initial delivery costs, excluding any additional costs resulting from a delivery method chosen by the customer that is more expensive than the standard delivery method offered.

Refunds are usually processed within 14 days after we receive the returned item or proof that it has been sent back.

Please remember that it may take some additional time for your bank or credit card company to process and post the refund.

Model withdrawal form

If you wish to exercise your right of withdrawal, you may use the form below or send us any clear statement by email.

To: Vajeye Rooz
Email: vajeyerooz@gmail.com

I hereby notify you that I withdraw from my contract of sale for the following item(s):

Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date: